Technical Support

We're here when you need us

Strengthening Business with Expert Care

Receive customer-centric operational support for your daily operations.

Ensuring that a project is successful includes the long-term adoption, useability and ongoing support for the technology. We are here to provide timely IT support throughout the project lifecycle. We can help ensure that your user base truly understands and feels comfortable with not only the new processes but the education to understand why the changes have been made. Furthermore we can provide the specific skills and expertise for troubleshooting and ongoing technical support for either an application or a function.

Technical Support Service Offerings

Within each service we can customize the project by selecting appropriate combinations of offerings from below

Application Support

Keep your application going

If we built it, then we will make sure that it works for you - all the time. We offer updates, upgrades, and constant monitoring for our products. Plus we will provide 24/7 support to ensure that your mission critical applications are always available.

Staff Augmentation

Extend your team, bring in the skills

If you need a technical resource for a project or temporary assignment, we can help. We have a roster of highly skilled individuals that can fill your needs for roles such as data analyst, database administrator, data modeler or integration specialist. Alternatively, if you need someone skilled on a particular technology we can help there too - SAS, TIBCO, Microsoft Power Platform among others.

Managed Services

Outsource IT functions

If you are looking to offload data-related tasks and responsibilities then we can take over for you as a managed service. Silver Creek will manage, monitor, upgrade and provide 24/7 support in case things go wrong.

data analytics
systems integrations
application automations

Training & Education

Upskill your team

Elevate your teams’ skills and proficiency, with customized training programs. We can provide a live instructor-led course ranging from one hour to one week.

Success with or your projects relies on user adoption across the organization. We implement solutions that are designed for the end-user and provide supplemental training to equip them with the knowledge they need to get the most from your data solution.

Data Systems Audit

Data health check

We can do a full review of a particular element of your organization, and provide recommended next steps. We can assess for operational excellence, security, reliability, performance efficiency and cost optimization.

Think about it as going for a check up for your database architecture, integration and APIs, data lineage and data quality or your data technology stack.